Terms
SetWear guarantees Complete Security when ordering online.
Rest assured that your privacy will not be compromised.
If you have any questions about our privacy statement, the practices of this site, or your dealings with our Web site, you can contact us at:
Toll Free - (877) SET-WEAR • Phone - (818) 340-0540 • Fax - (818) 340-6434
Email - Info@setwear.com • Mail to: 9027 Canoga Ave, Unit I
Canoga Park, CA 91304 USA
Business Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. (PST)
Allow (2-3) business days after orders are placed for items to ship.
If at any time you are not absolutely satisfied with our products, please let us know.
We want you to be a SetWear customer for life.
SETWEAR WARRANTY:
All SetWear® products are warranted against defects in material or workmanship for 30 days from the date of purchase. This warranty is only valid with original receipt of purchase and is void if the product is altered in any way or if any labels or tags have been removed. Damage due to misuse, alteration to the product or negligence are not covered under SetWear’s warranty.
Required by law, please make sure that products returned for warranty are washed.
HOW TO MAKE YOUR WARRANTY CLAIM:
The fastest & easiest way to make a claim is to return to the original dealer.
If you need to deal with SetWear® Products directly:
Please include the following information in your return package:
1.Contact customer service for a SetWear® Return Authorization Number;
2. Your name, return address and telephone number;
3. A brief description of the problem and service you are requesting;
4. A copy of the sales receipt.Reference your assigned Return Authorization Number on the outside of your package. Failure to do so may cause a delay in processing your claim. WARNING! SetWear Gloves are not flame proof or fire retardant. Do not expose to extreme abrasion, open flame or sparks from grinding and welding.
For more information on SetWear warranty policy or general information on our product, please contact SetWear Customer Satisfaction Department. A representative will assist you in identifying your SetWear product and determine the best course of action for your warranty claim. Thank you.
Business Hours: Monday through Friday, 9:00 a.m. to 4:00 p.m. (PST)
Address: 9027 Canoga Avenue, Unit I, Canoga Park, CA 91304 USA
Phone: 1-877 738-9327 E-mail: info@setwear.com Web Page: www.SetWear.com
Returns: Contact the original dealer for the fastest & easiest way.
If you need to return directly with SetWear® Products,
Contact Customer Service at 1.877.SETWEAR or info@setwear.com
between 9:00am to 5:00pm (PST)
*Please note: There may be a small re-stocking fee applied.
Please Note:
- SHIPPING COST IS NON-REFUNDABLE
- RETURN LABELS ARE NOT INCLUDED or COVERED by Setwear.
- Setwear only replaces items that are defective/manufacturing issue.
- WHEN SHIPPING AN ITEM, WE SUGGEST USING A TRACKABLE SHIPPING SERVICE - WE ARE NOT RESPONSIBLE FOR A LOST RETURN AND WILL NOT ISSUE A REFUND.
ORDERING FROM OUTSIDE THE UNITED STATES:
For Canadian orders, click on SetWear® Canada.
For our European Distributor, Click Here, or info@lightequip.de
They are the Authorized SetWear® Products Distributor and can fulfill and/or set up “New Dealerships"
For all other areas, contact: Info@setwear.com
SHIPPING HOLIDAYS